Privacy Policy

At System Equine (“we,” “our,” “us”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.systemequine.com or interact with us through other means, including SMS communications.

Personal Information Privacy Policy

Your privacy is important to us! System Equine is committed to respecting your privacy through the protection of your personal information. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

What is Personal Information?

Personal information is information that refers to an individual specifically and is recorded in any form.

  Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other credentials used to access our services.
  • Payment Information: Billing address and payment method details.
  • Technical Information: IP address, browser type, operating system, referring URLs, and usage data.
  • Communication Preferences: Information on your marketing preferences, including SMS consent.

    How We Use Your Information

  We use the information we collect for the following purposes:

  • To provide and manage our products and services.
  • To process transactions and send related communications.
  • To respond to customer inquiries and provide support.
  • To send marketing communications, where you have provided consent.
  • To improve our website, products, and services.
  • To comply with legal obligations and enforce our terms and policies.

    Sharing and Disclosure of Information

    System Equine respects your privacy. We do not share, trade, sell, or otherwise transfer your personal information, including phone numbers and SMS consent, to third parties under any circumstances.

    Your information may only be disclosed in the following situations:

  • Legal Requirements: If required by law or in response to valid legal processes.
  • Service Providers: To trusted third-party vendors who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

    SMS Consent and Data

    By providing your number and opting in to receive SMS communications, you consent to receive text messages from System Equine regarding your order inquiry, your order status, and your order delivery updates. Message and data rates may apply.

    • Help: reply “HELP” for help.
    • Opt-Out: You may opt out of SMS communications at any time by replying “STOP” to any message.
    • Data Sharing: SMS consent is not shared with affiliates or third parties for marketing purposes.

How to Contact Us

  • By calling our toll free number:
    1-800-461-3362
  • By sending us an email:
    [email protected]
  • By sending us mail:
    System Equine
    14321 5th Line, Nassagaweya, R. R #1
    Rockwood, ON N0B 2K0

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact System Equine’s CEO: [email protected]

    Data Security

   We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and access controls.

   Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw your consent for marketing communications, including SMS messages.
  • Request details of the personal information we hold about you.

To exercise these rights, please contact us at [email protected]. 

   Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.

  Third-Party Links

     Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our website, you consent to the terms of this Privacy Policy.

SSL encrypts all of your personal information, including your name and address. This ensures that your details cannot be read by others as they travel the internet.

If the URL of the web page you are visiting begins with https://, that site is considered secure.